UNDERSTANDING CONFLICT

• CONFLICT


  Inflicts so much pain and negative emotions on those involved.

  Follows the cycle of retaliation
• 2 TYPES OF RESPONSES

  Fight and Flight
• BEHAVIOUR INVOLVED IN FLIGHT RESPONSE:

  Avoidance

  Ignoring

  Denial
• FIGHT FORCE


  the other party to accept

  a stand that is against that party's

  interest
• SUBMIT YIELD


  to the demands of the other party and agree to end the conflict
• FLEE LEAVE


  the situation where the conflict is occurring or change the topic
• FREEZE


  do nothing and just wait for

  the other party's next move or allow

  the pressure to build up
• Structural causes - of conflict usually

  involve human organizations, social

  structures, or processes and

  procedures.
• Values - are also causes of conflict when

  prioritization of these values varies from

  one party to another.
• COMPETING


  Is assertive and cooperative

  Win/lose power struggle
• ACCOMMODATING


  -Is unassertive and cooperative

  -Maintains harmony

  -Accede to other party
• COMPROMISING


  -Is moderately assertive and moderately cooperative

  -Relationship undamaged

  -Minimally acceptable to all
• AVOIDING


  -Is unassertive and uncooperative

  -Maintain neutrality

  -Withdraw from situation
• COLLABORATION


  Is assertive and cooperative

  -Expand range of possible option

  -Achieve win/win outcomes