Direct and immediate way to influence customer behaviour
Regulatory forces include laws, and bodies, who are responsible for enforcing these laws
Not following these regulations can result in financial penalties that will impact profits
For example (LAWS), The ACC 2010 impacts the marketing campaigns a business sues, as they must ensure they are honest and truthful to protect customers
For example (regulations) → health regulation such as plain packaging for cigarettes discourages customer from buying them and age restrictions like over 18