English Lesson 2.

• Interpersonal communication


  The process and practice of exchanging ideas, information, and feelings between two or more people
• Interpersonal communication


  • Establishes and maintains relationships
  • Influences and persuades others
  • Expresses emotions
  • Achieves shared understanding
• Interpersonal communication


  • Occurs in various settings (face-to-face, telephone, email, text)
  • Involves active listening, empathy, interpreting and responding to social cues
• Key parts of interpersonal communication


  • Sender
  • Message
  • Channel
  • Receiver
  • Feedback
  • Context
  • Noise
• Sender


  The person who initiates the communication and sends the message
• Message


  The information, idea, request, or news communicated between the sender and the receiver
• Channel


  The medium through which communication between the sender and the receiver takes place (face-to-face, email, phone, video call)
• Receiver


  The individual or group who receives and interprets the message
• Feedback


  The response or reaction of the receiver to the message (verbal or nonverbal)
• Context


  The physical, social, and cultural environment in which communication occurs
• Noise

  Any distortion that causes differences between the message sent and received (jargon, language barriers, inattention)
• Types of interpersonal communication

  • Verbal communication
  • Written communication
  • Nonverbal communication
  • Listening
• Verbal communication


  Using spoken words to convey a message, including intonation
• Written communication


  Creating messages using written words and symbols (emails, text messages, memos, reports)
• Nonverbal communication

  Using body language, facial expressions, gestures, eye contact, tone of voice, posture, and other nonverbal cues to convey messages or feelings
• Listening


  Actively attending to and interpreting what someone else says to understand the message and respond appropriately