EB Portal Overview

• SDE to AGM LDCE

  Exam for promotion from SDE to AGM
• EB-PORTAL OVERVIEW

  Overview of the BSNL Enterprise Business Portal
• LEARNING OBJECTIVES

  • Introduction
  • Concept of one network
  • BSNL enterprise business portal to book new corporate service
  • How to Book Enterprise Business Service in Online Portal
• Introduction

  One-network and EB-portal is the 24 X 7 network management of BSNL under one roof through a single window concept for solving various network operational issue and solution of various enterprise service/products of EB customers
• Concept of One Network

  1. Currently the activities related to Network Management and Customer Management is being done at individual exchange/equipment location level

  2. Customer Service Management is generally done through Indoor staff's station at main exchange locations and outdoor takes care of last mile activities

  3. Commercial activities related to partner, both of Clusters and FTTH along with management is being done in decentralized manner

  4. With the change of advanced technology and methodology management, it is proposed to change the 24 X 7 network management through a centralized location for first level monitoring along with corrective action required for operational excellence

  5. Wherever physical presence of staff is required for change of cards or fault restoration through changing of networking cables etc. there should be common staff at site to manage technical equipment, power plan, electrical infrastructure etc.
• Network Management activities in centralized team

  • FTTH/OLTE management
  • BNG/RPR/OCLAN management
  • NGN equipment management
  • Wi-Fi equipment
  • CDR/FMS system
  • Monitoring and Management, Escalation of faults to maintenance in-charge
  • Monitoring of Leased circuits (MLLN & Non-MLLN both), Monitoring ofWi-Fi Hotspots, intimation regarding faulty nodes to field maintenance teams
  • Monitoring of BBNL OLTs
  • Testing of OLTs of TIPs from BNG
  • PING Test, Profile check, handling customer speed issues
  • ILL testing of MPLS customers, CRC error testing
  • Coordination with Transmission teams for fault and speed related issues
  • BTS nodes (2G/3G/4G) - Periodic reporting of faulty BTS nodes to BTS maintenance teams
  • TRE Combiner reset, partial fault reset of 2G/3G/4G BTS nodes
  • Alarm Extension of unmanned BTS sites
  • Clearance of all types of network faults and clearance of faults even in odd hours, thus facilitating network availability to the customer very high
• Partner Management

  1. A Centralized Group for Partner Support (CGPS) shall operate following activities related to cluster/FTTH partners separately

  2. Partners on boarding including all prepare work for contract signing, creation of ID/login in various IT systems like FMS, DKYC, CDR system, e-pay system, wallet etc.

  3. Monthly settlement of revenue share through ERP and Wallet

  4. Exchange of all information related to sales and marketing activities
• As per instructions vide letter no. 4-02/2014-Restg Vol. V (Pt.) dated 27.08.2020 & 21.10.20, SSAs consolidated to business areas across all circles. Accordingly, BA-wise team size for centralized NoC activities is allocated in Annexure-A enclosed with above circular.
• Common Toll-Free Number is also created by Bangalore Telecom District for partner management activities as 18005991001. For this every BA will have its own 3-digit PIN and corresponding destination number/Line hunting group.
• BSNL ENTERPRISE BUSINESS PORTAL TO BOOK NEW CORPORATE SERVICE

  Register your required corporate telecom service at BSNL Enterprise Business Portal and get your services from ISP at your doorstep, find the telecom products (BSNL Mobile, Bulk SMS, Broadband, Dark Fiber etc.) available to register for Enterprise business consumers
• BSNL is on making Enterprise Business (Corporate) consumers happy by providing a dedicated Online Customer portal from the date of registration, and also going to build high responsive system to serve these corporate class customers through Web Care Services.
• ISP is fully equipped with latest technologies to meet the Telecom and IT requirements of our Corporate / Enterprise customers including Government Departments, PSUs, Universities, Colleges, Companies, Hotels and others through single window arrangement by offering different kind of following telecom Services
• How to Book Enterprise Business Service in Online Portal

  1. Login to http://www.ebportal.bsnl.co.in/WebUserSpace.isp

  2. Enter the Description of Service required

  3. Select Service Category

  4. Enter Company Name

  5. Enter Contact Name

  6. Provide Other Details

  7. Enter Captcha Code

  8. Click Submit
• Soon, after booking a required service in online portal, concerned unit area BSNL Enterprise Business Team shall approach the corporate customer with all BSNL Plans of required telecom services to provide the best valuable telecom services in a speedy manner.
• No, the concerned approach team will collect the deposits and provide you the receipts, or otherwise the team will intimate you after rising of demand note for security deposit.
• Yes, this is only portal to bulk Enterprise business telecom service, So all New Corporate / Enterprise customers of metro cities like Hyderabad, Chennai, Bangalore, Pune, Ahmedabad, Calcutta and Rest of India can book your required telecom service in online through above mentioned BSNL Enterprise business portal.
• Categories of BSNL Enterprise Business Portal

  • BSNL E-Auction Procedure to book Premium Mobile Number at eauction.bsnl.co.in
  • Book BSNL Vanity Number in E-Auction through SMS
  • BSNL Single Number Service(SNS) New Rate Card for All India
  • Reset BSNL Self-care Portal Login Password with New in just 4 Steps
  • Register for BSNL Flash SMS Alert Service, Get Free Alerts on Bill, Payment, Complaints & Remainders
  • BSNL Tariff for UPN Service 1868180xxxx
  • Apply BSNL Landline/Broadband/FTTH Service through SMS
  • Register at BSNL E-Auction Portal eauction.bsnl.co.in for Vanity Number
  • BSNL Mobile Self-care Web Portal for Activation of GSM Services