Quality

• Quality of design


  Arose from an understanding of a consumer’s needs and extends to how well a product is made of services if delivered. Typically, a high-quality design for a good will be clear for the high-grade materials used, the care and presentation, how aesthetically pleasing and functional, how long lasting it is. Higher quality = higher costs = higher price. Requires advanced inputs and detailed quality management processes
• Quality of conformance


  is the focus on how well the product meets the standard of a professional design with a certain specification. For example, Mercedes Benz vehicle is of a very high-quality design anf it meets high-quality specifications and a cheap plastic toy is of very low-quality design but it meets low-quality specifications. Bared - high price, high quality expected by customer and kmart is low price, low quality expected by customer
• Quality of service


  can be applied to the design and delivery of services and refers to service reliability, does the service meet the client’s needs and is the service delivery responsive consumer expectations
• Purpose


  exceed customer expectations, offer ‘value-for-money’ and boost sales revenue and to achieve this, the business needs to adopt quality management processes throughout the transformation process