Improvement

• Types of improvement

  Continuous improvement is the belief that over time processes will be made more efficient and effective. Improvement may be a monumental breakthrough achieved through innovation all at once or it may be incremental and gradual over time

  The total quality management approach is a ‘holistic approach’ however, in that quality both a commitment and responsibility of every employee of the business
• Overall

  It is an ongoing, business-wide commitment to excellence that is applied to every aspect of the business’ operation which rewuires benchmarking, employee empowerment, a focus on the customer and continuous improvement

  Staff are integral → all staff are encouraged to demonstrate initiative and to suggest areas where changes can be made → in this way, all processes can be enhanced simultaneously and ‘ownership’ for improvement extends to all