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Questionnaire
A technique for collecting data in which a
respondent
provides
answers
to a series of questions
Developing
an effective questionnaire
1. Identify the
goal
2. Choose question
types
3. Develop
clear
,
concise
, and direct questions
4. Restrict
length
5. Identify target
demographic
6. Ensure
privacy
protection
Questionnaire
development
Takes
effort
and
time
Step-by-step approach can result in an
effective
means to collect data
Dichotomous
questions
Questions usually used in a survey that ask for a
Yes
/
No
, True/False, Fair/Unfair, Agree/Disagree answers
Open
-ended questions
Questions that allow the
respondent
to
respond in their own words
Multiple
choice questions
Questions that consist of three or more mutually exclusive categories and ask for single answer or several answers
Rank
-order questions
Questions that ask the respondent to rank or choose items in a particular order from a set
Rating
scale questions
Questions that allow the respondent to assess a particular item based on a given dimension
Questions should be
simple
in construction, ask one question at a time, and avoid asking
private
or sensitive information
Providing "I don't know" or "Not applicable to me" options can lead to
missing
data
during
data analysis
Put the most important questions at the
beginning
of the questionnaire
Keep the questionnaire as
short
as possible to
increase
response rate
Determine
the target
demographic
before
distributing the questionnaire
Protect
respondents'
privacy
before writing the survey
The questionnaire must be
validated
before the survey can start