1.6 Hardware troubleshooting

• What troubleshoot tools can you use to help identify problems?


  POST (power on self test), ping test and event viewer
• What steps can you take when an error occurs?

  try to identify the problem, create a theory, create a troubleshooting plan and create a finding document.
• Explain the second step when trying to identify the problem?

  Create a theory test based on what has caused the problem and prepare to test the theory using a variety of troubleshooting tests.
• Explain the third step when an error occurs?

  Create a troubleshooting plan and record the steps that were before moving onto the next test. Check the system works after each stage of the plan.
• Explain the fourth step when an error occurs?


  Create a findings document, which explains how the problem was fixed for future references if the problem occurs again.
• Explain ping test as a troubleshoot tool?


  Refers to connectivity tests between two computers. A message is sent to the destination computer and waits for a return message.
• What does POST stand for?

  Power on self test
• Explain POST in terms of a troubleshoot tool?


  Checks memory, power, hardware and cooling systems are all working properly. Beep codes are used in POST. single beep means no error, however multiple beeps means a error