Digital tech

• Illustrate how the business could use technology to its advantage.

  • E-mail: Speed of communication to consumers
  • Website: Creation of New Chapter's website to support sales online.
  • Social media: To help advertising.
  • EPOS - electronic point of sale: To help with payment options.
  • EDI (Electronic Data Interchange): To help with invoicing and ordering.
• two possible costs for New Chapter associated with investing in ICT.

  • Physical Hardware costs: Buying new computers.
  • Training: Cost of training staff in IT procedures.
  • Maintenance: Running costs.