A primary method of social work concerned with the adjustment and development of the individual towards more satisfying human relations (Thomas, 2010).
Social Casework
is a process used by certain human welfare agencies to help individuals to cope more effectively with their problems in social functioning; is a complex, dynamic, and evolving phenomenon.
Social Casework
COMPONENTS OF CASEWORK
person
problem
place
process
Client’s Capacities to Use Casework
Client’s Motivation
Client’s Capacity
Refers to a social-functioning situation in which need fulfillment of any involved persons or systems is blocked or has a significant potential of blockage, and in which the person involved cannot by themselves remove the block to need fulfillment.
Problem
Is a social service agency/ department or another kind
of human welfare agency, in which a person comes for
help with his or her problem
Place
is a special subset of an action system that includes the
practitioners and formal service systems involved in
work on the target problems (Compton & Galaway, 2005).
agency system
It refers to the recurrent patterning of a sequence of change over time and in a particular direction (Sal Hofstein); Progressive transaction between the professional helper and the client, consisting of a series of problem-solving operations carried out within a meaningful relationship.
Process
Attributes of Casework Relationship (HH Perlman)
Warmth
Empathy
Authority
Genuineness
Transference and counter transference
Positive, lively, outgoing, or energetic interest in the client; Manifested through a spontaneous reaching out to take in another with gladness and compassion
Warmth
Feeling “with and into”; Listening with the third ear and responding in tune to the other person
Empathy
The caseworkers rely on their moment-to-moment felt
experiences in the relationship with the client. To be ____ is to be free from pretentious
Genuineness
‘Ableness’ or ‘Competence’ --- to be used for the client
and not over or against the client.
Authority
the degree of emotional satisfaction that the client gets from a relationship is far beyond the realistic limits of the caseworker-client relationship.
Transference
unprofessional emotional investment of the worker towards the client.
Countertransference
a primary tool in the helping relationship
SELF
A critical factor in the social worker’s presentation of
self is
SELF-AWARENESS
The use of ‘self’ involves
Commitment
Obligation
Professional service which makes use of scientific knowledge and skills as bases for engaging people in problem-solving, whether individually, in groups or as a community.
SOCIAL WORK
SOCIAL FUNCTIONING PROBLEMS ARE CAUSED
BY:
Personal
Situational
Both personal and situational
THIS SW LEVEL OF PRACTICE IS THE EFFORT TO HELP CLIENTS BY
INTERVENING IN LARGE SYSTEMS
MACRO
THIS SW LEVEL OF PRACTICE DEALS WITH SMALL-TO-MEDIUM SIZED GROUPS
MEZZO
THIS SW LEVEL OF PRACTICE ENGAGES WITH INDIVIDUALS TO SOLVE PROBLEMS
MICRO
FOUNDATION OF GENERALIST SOCIAL WORK PRACTICE
KNOWLEDGE
SKILLS
VALUES
SYSTEM LINKAGE ROLES
Broker
Mediator
Coordinator
Case manager
PRINCIPLES IN CASEWORK
ACCEPTANCE
INDIVIDUALIZATION
PURPOSEFUL EXPRESSION OF FEELINGS
CONTROLLED EMOTIONAL INVOLVEMENT
SELF-DETERMINATION
NON-JUDGMENTAL ATTITUDE
CONFIDENTIALITY
principles in casework where caseworker accepts the clients as they are; in their reality; as people of worth and dignity; with strengths and limitations
ACCEPTANCE
a principle in casework where it says clients are unique in their own way; no two individuals are alike in traits and qualities, hence caseworker treats them as a separate entity; differential use of principles and methods in assisting each to achieve better adjustments
INDIVIDUALIZATION
a principle in casework where it recognizes the client’s need to express the negative feelings; caseworker listens purposefully neither discouraging nor condemning the expression of these feelings, sometimes even actively stimulating and encouraging them (Biestek, 1957)
PURPOSEFUL EXPRESSION OF FEELINGS
a principle in casework; caseworker’s sensitivity to client’s feelings and understanding of their meaning and a purposeful, appropriate response to the client’s feelings; does not over identify with client’s situation
CONTROLLED EMOTIONAL INVOLVEMENT
a principle in casework; practical recognition of the right and need of clients to freedom in making their own choices and decisions in the casework process; considers the client’s capacity for positive and constructive decision-making
SELF-DETERMINATION
a principle in casework based on a conviction that the casework function excludes assigning guilt or innocence or degree of client responsibility for causations of the problem or needs; include evaluating judgements about the attitudes, standards or actions of clients; (Biestek, 1957)
NON-JUDGMENTAL ATTITUDE
a principle in casework; preservation of secret information concerning the client which is disclosed in the professional relationship
CONFIDENTIALITY
The subject of moral duty; broadly, it concerns the science of ideal human character and deals with moral principles, quality or practice; It connotes self-righteousness.
ETHICS
the rules of conduct for a particular class or profession, e.g., Code of Ethics for Professional Social Workers
CODE OF ETHICS
CARDINAL VALUES OF SOCIAL WORK
SERVICE
SOCIAL JUSTICE
COMPETENCE
INTEGRITY
HUMAN DIGNITY & WORTH
IMPORTANCE OF HUMAN RELATIONSHIPS
Ethical Issues & Concerns
Dual Relationship
Boundaries
Value Conflicts
Gifts from People you Serve
Sexual or Romantic Relationship
Phases of Social Case Work Progress (Mary Richmond, 1917)
Social Investigation/Psychosocial Study
Diagnosis
Treatment
Phases of Social Case Work Progress (PH version)
ENGAGEMENT & STUDY
ASSESSMENT
PLANNING
PLAN IMPLEMENTATION
MONITORING & EVALUATION
TERMINATION
which the worker gains his first understanding of the kind of help his/her clients need