L7

• A decision support system (DSS) is a computer program application that analyzes business data and presents it so that users can make business decisions more easily.
• DSS present information graphically and may include an expert system or artificial intelligence (AI). It may be aimed at business executives or some other group of knowledge workers.
• Typical information gathered:

  • Comparative sales figures between one week and the next
  • Projected revenue figures based on new product sales assumptions
  • The consequences of different decision alternatives, given past experience in a context that is described
• MANAGERIAL DECSION MAKING

  The nature of manager's work:

  • Interpersonal
  • Information
  • Decisional
• PROCESS OF DECISION MAKING:

  1. Defining the problem
  2. Constructing a model that describes the real‐world problem
  3. Identifying possible solutions to the modeled problem and evaluating the solutions
  4. Comparing, choosing, and recommending a potential solution to the problem
• WHY USE COMPUTERIZED SUPPORT FRO DECISION MAKING?

  • Speedy computations
  • Improved communication and collaboration - Increased productivity of group members
  • Improved data management
  • Managing giant data warehouses
  • Quality support
  • Agility support
  • Overcoming cognitive limits in processing and storing information
  • Using the Web
  • Anywhere, anytime support