BPO TRUE OR FALSE

• The primary goal of a single BPO provider is to create a strategic plan.

  FALSE
• Relationship management becomes especially difficult if the buyer views outsourcing primarily as an opportunity to reduce costs and cut headcount.

  TRUE
• The BPO contract does not provide the flexibility and responsiveness required to manage an ongoing project that’s why they recommend the use of project management plan.

  TRUE
• An effective organizational vision is something that is pondered over and analyzed to infinite detail.

  FALSE
• The primary goal of a multiple BPO provider is to reduce cost.

  FALSE
• A final consideration when assessing whose hardware to use to manage the BPO process is location.

  TRUE
• Software compatibility is not a difficult issue within an organization.

  FALSE
• Training should not be provided to everyone even those who are adamant that they do not need to be trained.

  FALSE
• Information is not a critical business asset.

  FALSE
• The BPO buyer should ensure that the vendor captures and stores all transactional data that can later be mined for strategic insights.

  TRUE