Total quality management

• What is the version of total quality management

  TQM
• what is TQM?

  A Management approach change in business culture which puts quality at the heart of everything
• What does TQM include

  Customer concept that puts customer first
• Give three advantages of total quality management

  Less development time for new products

  more involved workers

  improved quality - more satisfied customers
• Give three disadvantages of total quality management

  Takes time to introduce

  will cost to train staff

  defects may not be spotted until the end which can be expensive