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Business Communication FBLA
FBLA
85 cards
Cards (193)
What should a presenter do to avoid confusion, both in writing and verbal communication ?
Be clear and
concise
while keeping the
audience
in mind.
Key to communicating effectively
Get straight to the point. Do not lace your story or request with
irrelevant
information
Adverb Phrase
2
or more words that act as an
adverb. Explain
how, why, where, and when
Adverb Clause
Modifies
verbs
, adverbs, and adjectives, but also includes a
subject
and a verb.
Identify the misplaced modifier: When
young
,
circuses
appeal to all of us.
"When
young
"
What topics should be addressed in business messages?
The five W's.
If a business message requires more length, what should be included to assist in the receiver's understanding?
The closing paragraph should summarize the message and
readdress
the main idea. Author may also
thank
the reader to build goodwill.
What are the three types of communication?
Verbal
,
non-verbal
technological, and non-verbal non-technological
What are the role of letters in the business workplace?
They are an effective method of communication for use with an
external
or
internal
audience.
How should one prepare for verbal communications?
Select a location that
minimizes interruption.
Memos
Less
formal
than a letter, very specific formatting, refer to
guide.
Prior to writing instructions, directions, or descriptions...?
Analyze the situation to identify the
audience
and
purpose.
The role of the communicator
Bringing
both sides together on a topic
Transitive or intransitive: I
made
a birdhouse and toy car.
Transitive verb:
made
Transitive or
intransitive
: The sky is
blue.
Intransitive
verb:
is
Linking verbs
Does not express
action
, followed by a subject
complement
that refers to or means the same as the subject
Infinitive
or
split infinitive
: She seems to really like it.
Split infinitive
: to really like
When talking in the workplace, beware of what?
Managers
, who have been found to spend about 80% of their time just
listening.
Copyright infringement
Monetary repercussions range from $
200
- $
500,000
How does the future of business communication incorporate technology?
Continuously advancing technology will be
incorporated
even more in the
future
of business Communications.
Active or passive voice: She constructed the kite out of the kit.
Active
voice
Active or passive voice: 6 shrimp were eaten by Henry.
Passive
voice
What are the three types of
resumes
?
Chronological
,
functional
, and combined
Euphemisms
Avoid using euphemisms in
business communication
as they might be interpreted as
rude.
What are the components of
speech
?
Volume,
pitch
, rate, pronounciation,
voice quality
, and uptalk
Trite
expressions
Avoid
using in
clear
writing.
Addressing
bias
Examples: gender, race, religion, physical challenges, and sexual orientation
Tread
cautiously
when communicating to avoid
offending
any party, and be aware of all possible meanings of your speech.
Dependent marker word
Word added to the beginning of an
independent
clause to make it to
dependent.
Example: after
Independent marker word
Connecting word used at the
beginning
of an
independent
clause. Example: consequently
Pearl Harbor file
Voluminous
written documentation for use of the means of
defense
or attack.
Concrete versus abstract words
Concrete
: something perceivable percentage senses. Abstract: cannot see, hear,
smell
, taste, or touch
Effective negotiation tactics and conflict resolution
Promote
civil discussion
and work with all to reach consensus on options. Set clear
perimeters
for which the discussion will be contained.
Engaging in the telephone communication
Speak clearly and be engaging, asking
questions
and promoting further
conversation
Communication tips
Pay attention to the receivers
attitude
body
language
and other subtle hints to shape responses properly
Proofreading methods
Use
spell
or grammar check, compare drafts, or peer
edit
Spelling
: engrained, ereassed, finalize
One correct
Spelling:
narcissist
,
philanthropist
, masochist
All
3
correct
Spelling
: extirpate, building, aristocrate
Two
correct
Spelling
: irritating, feasable,
skyskraper
One
correct
Spelling
: deprivation, absolutely, payvement
Two
correct
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