Kahn And Byoserie model

• Stressors in organisational life:

  • physical
  • Psychosocial
• Physical stressors:

  Noise

  Light

  vibration
• Psychosocial:

  • role ambiguity
  • role conflict
  • role overload
  • interpersonal conflict
  • poor supervision
• Perception and cognition

  • the appraisal process
• Properties of the person as Stress moderators:

  • Type A/B
  • Self-esteem
  • locus of control
  • hardiness
  • positive affect
• Properties of the situation as stress moderators

  • social support
  • teamworking
• Strains

  • Physiological
  • Psychological
  • Behavioural
• Physiological:

  • cardiovascular
  • Biochemical
  • Gastrointestinal
  • musculoskeletal
• Psychological

  • depression
  • anxiety
  • job satisfaction
• Behavioural:

  • turnover
  • absenteeism
  • low organisation
  • citizenship behaviour