Continuous quality improvement (CQI)
1. Persistent monitoring of the frequency and category of errors
2. An Incident/Discrepancy Report for use in all areas by all staff members
3. Occasional audits conducted to assess the degree of performance
4. Mini-reviews and compilations also help keep the department flowing smoothly
5. Meeting with members outside the walls of the laboratory, the ancillary and support services to better satisfy the needs of clinicians, surgeons, nurses, and patients
6. Review requisitions for legibility of patient name and number, birth date and age, specimen type, and surgeon's full name