Chapter 10

• Banquet & Conferences


  A demanding, yet high energy career working in hotels, resorts and conference centers setting up rooms and servicing events
• Food & Beverage Management


  Responsible for all things related to food and beverage from ordering products to hiring staff and balancing profit and loss sheets
• Front Office/ Reception


  From the very first moment of a guest's arrival, the front office serves as the face of the company and its standards of service
• Hotel Management


  Oversee all operations departments from the front desk and security to housekeeping and food and beverage. Responsible for the overall success of the facility
• Restaurant Management


  A dynamic position leading a team of employees servicing food and beverage
• Spa and Wellness Management

  Responsible for the day-to-day operations of a health or beauty spa
• Concerts, Festivals & Exhibitions

  Event planning and project management dealing with large scale events
• Wedding Coordination


  It all comes down to the details and building relationships
• Airlines


  Manage the in-flight services taking care of food and beverage, duty free and other customer service requests
• Amusement Parks


  Manage the overall operations as a member of the leadership team or be ready to welcome amusement park goers behind the desk selling tickets, supervising a food and beverage outlet or controlling the rides themselves
• Casinos


  The gaming service industry is huge and jobs are typically found in casinos or at the racetrack
• Catering


  A mash up of sales, project management and food and beverage, this is a fun and vigorous career
• Cruises


  Very similar to a hotel, but you are floating from port to port. Work in sales, food and beverage, housekeeping, maintenance or security
• Consultation


  Work for a firm or start your own business, this career requires a base of experience in order to advise your clients
• Start Your Own Business (Entrepreneurship)


  The sky is the limit. Whatever you dream you can create
• Transportation


  Pilots may spend long flight hours navigating airplanes and transporting passengers and cargoes between domestic and international flight. Taxi drivers, shuttle bus drivers, and chauffeurs transport tourists and travelers between hotel, restaurant, airport and entertainment destinations
• Key Characteristics of a Management Role

  • Helps write job descriptions
  • Interviews and hires employees
  • Oversees daily activities of employees
  • Provides direction on job functions
  • Provides feedback and conducts appraisals of staff
  • Makes recommendations for raises and promotions
  • Approves vacation time
  • Is responsible for covering shifts of workers who are sick or on vacation
  • May serve on an executive team or other upper level panel or board within an organization
• Other Types of Management

  • Project Management
  • Facilities Management
  • Operations Management
  • Financial Management
• Education and vocational training are key requisites for the operational effectiveness of the sector. Its workers tend to have limited professional qualifications, and a need for enhanced training and education, including health-related issues, has become visible
• Motivated workers are the most talented employees—willing to stay with their company. Some of the soft skills needed, including language and communication skills, courtesy, discipline, conscientiousness, self-confidence, adaptability, creativity and punctuality, can be enhanced through training
• Employment Trends in Tourism Industry

  • Cultural Tourism
  • Festivals and cultural events initiative
  • Food/Culinary Tourism
  • Eco-Tourism
  • Adventure Tourism
  • Short City Breaks
  • Car Touring
  • Sports Tourism
  • Leisure pursuits/amenities
  • Spa and wellness/well-being activities
  • New and developing markets such as China and India (travel in groups). Language skills can be vital
  • English language learning
  • Business/corporate tourism
  • E-tourism
  • Retirement Tourism (cruises)
• In demand Tourism jobs

  • Flight Attendants
  • Tour Guides
  • Travel Agents
  • Tour Operators
  • Amusement and Recreation Attendant
  • Animal Trainers
  • Concierge
  • Front Desk Officer
  • Gaming and Sports Book Writers and Runners, Gaming Cage Workers, Booth Cashiers, Gaming Dealers, Gaming Supervisors/Managers
  • Host/Hostess
  • Interpreters/Translators
  • Event Planners
  • Travel Consultants
  • Museum Technicians/ Conservator/ Curator
  • Recreation workers
  • Reservation/Ticketing Agents
  • Self-enrichment Education Teachers/ College Instructor (Academe)
  • Operations Manager
  • Tourism Development Associate