COMMUNICATION PROCESSES, PRINCIPLES AND ETHICS

• Having effective communication skills in English is important for success
• Communication

  • "commun" implies something in common
  • "ication" suggests understanding
  • A common understanding of something (Chase & Samo, 2013).
• Communication Process

  • Message (what the idea being communicated)

  – Courtesy - politeness

  – Clarity - correct word usage, grammar, pronunciation, sentence construction, delivery

  – Conciseness - saying what needs to be said in as few words as possible

  – Concreteness - being specific

  – Completeness - 5 W’s and 1 H
• Communication Process

  • Channel (through what medium the message is relayed)

  • Receiver (to whom it is directed)

  • Effect (what the desired result of communication is)
• Communication Process

  • Context = situation

  • It includes the following:

  – the environment (location, time of the day, temperature)

  – the relationship between communicators

  – respective cultural backgrounds and past experiences

  – topic/subject of their communication