Lesson 5

• conflicts - arise when one's actions or beliefs are unacceptable to-- and, are, hence resisted by the other.
• The word conflict came from the Latin word 'conflictus' which means striking together with a force.
• anger - one of the more commonly feelings emotions when parties are in conflict. It is a combined feeling of disappointment, anxiety, and indignation that signal our body to prepare for a fight
• conflict transformation - higher goal compared to conflict resolution. It involves changing the way parties look at issues, behaviors and people or groups.