TESDA NC 2

• Tourism Promotion Services NC II


  Training being offered by TESDA that will train you the forms in tourism in a certain area by promoting its products and services
• Units of Competency


  • Operate technology-based information system
  • Provide information and advice on a destination, product or services
  • Promote tourism products and services
• Tourism Promotion


  Trying to encourage the actual and potential customers/clients to travel a destination through the spreading of information
• Promotion


  One of the most effective marketing mix elements used in marketing a tourism tourist product
• Services


  Transaction in which no physical goods are transferred from the seller to buyer
• Company Brochure


  • Most appropriate manual research source based on type of product information sought
• LGU Material Write-Up


  • Most comprehensive manual research source for required destination information
• Name of Vessel


  • Most important item when providing sea transportation information as an access mode to a destination
• Name of Bus Company

  • Most important item when providing land transportation information as an access mode to a destination
• 10%


  • Gross selling rate of a product or service at a destination for walk-in clients that is commissionable to industry intermediaries
• Two Female Guest


  • A double-bedded room is normally assigned to
• Shoulder Season


  • The rates of a product or service which apply between the "high season" and the "low season" a destination
• Local Conditions


  • The disclaimer or restrictive circumstance that impacts the sale of a product or service at a destination
• Holy Week


  • Peak season in the Philippines
• Continental


  • The most common breakfast included in the room rate of most hotels
• Internet


  • The research medium used in the automated method of sourcing selected information in an automated information system
• Rack rate


  • The selling rate of a product or service to a walk-in client
• Essential information required on a product

  • Rate
  • Duration
  • Inclusions
  • Seasonality
• Local Condition


  • The most condition for the sale of a product or service at a destination
• Flight Number


  • The most important item when providing flight information as an access mode to a destination
• Best sources of information on a destination

  • Department of Tourism
  • Brochure
  • Social media of travel agency
  • Travel agency
  • Internet
  • Magazine/newspaper
• Ways to obtain and relay work related information/message to your team whenever you are out of the workplace/office


  • Call the using phone/landline
  • Group Chat (corporate gc) (social media message)
  • SMS-Short message service
  • Email
• Essential information relevant to a destination's accessibility


  • ETA-Estimated time of Arrival
  • ETD- Estimated time of Departure
  • Mode of transportation (land,sea,air)
  • Transportation
  • Location or Origin of destination
• Access points, mode of transportation, fares and schedules applicable to the destination being researched

  • Website of Department of Transportation
  • LTO
  • MMDA
  • LTFRB
  • Webpage of Bus Company/Airline
  • LGU Transportation Department
• Best sources of information on a destination's products and services

  • Search Engine (in order for us to get information)
  • Website of Travel Agency, Department of Tourism
  • Google Chrome, Mozila Firefox, Yahoo, MSN
• Services that may be availed at a destination

  • Tour guide services
  • Transportation services
  • Food Delivery service
  • SPA/Massage Services
• Other information about a destination

  • Sensitive to the culture
  • Trivia of Destination
  • Dos and Don'ts Policies of a destination
  • Mode of transportation
  • Major tourist attraction
  • Tourist facilities
• Destination-specific information to inject to cater to the interest of the inquirer


  • Indoor and outdoor activities
  • Trivia to a destination
  • Dos and Don'ts policies of a destination
• Rapport


  Positive relationship to workmates
• Ways to manage request for info not available at a time

  • Be transparent
  • By asking specific questions to clients
  • Answering politely
  • Costing of package
  • Price range
  • Offer Alternative options
• Ways to manage the request, when after a diligent search, no info can be provided

  • By telling the truth
  • Offer alternative option
• Ways to manage situation or request that deviate from the enterprise SOP

  • Giving assurance
  • Tell the client that we are not allowed to give discount to beyond standard ito po ay ipagbibigay alam muna naming sa aming supervisor or ang may ari mismo kasi they have the power to decide
• Manual filing system


  The best and most effective because it is easy to find, hard copy, and easy to photocopy, unlike automated filing system which is computer-based and has the risk of data loss or corruption
• Ways to manage the situation when the visitor informs you that he/she is looking for something different

  • By answering politely
  • Asking specific question
  • Do no stand to" Customer is always right"
• Ways to manage the situation when another visitor walks in while attending to the needs of visitors

  • Excuse to current clients
  • Acknowledge the new comer clients
  • Offers something to the "new guest" while he/she waits you
  • Go back to the current clients
• 3Cs


  Proper coordination, proper cooperation, proper communication - ways to achieve job targets of the group
• Ways to overcome resistance to purchase or objection to price

  • Justify
  • Highlight the advantages
  • Highlight the features
• Things to do to avoid conflict in handling documents

  • No drinks/food allowed
  • Do not smoke in front of the documents
  • No cellphone and stay focus
  • Electric fan
• Tourist


  Stay at least overnight
• Excursionist


  Stay less than 24 hrs