occurs when there is an obstacle between a present state and a goal and it is not immediately obvious how to get around the obstacle.
two types of problems
well-structured problems (well-defined problems) and ill-structured problems (ill-defined problems)
Well-defined problems
usually have a correct answer; certain procedures, when applied correctly, will lead to a solution
Ill-defined problems
occur frequently in everyday life, do not necessarily have one “correct” answer, and the path to their solution is often unclear
obstacle
one or many factors that prevent us from solving our problem; our way to the goal state
Problem solving
how people represent a problem in their mind
Problem solving
an effort to overcome obstacles obstructing the path to a solution
Wolfgang Kohler
what is important is to obtained by first perceiving the object and then presenting it in a different way.
restructuring
the process of changing the problem’s representation
insight
sudden comprehension, realization, or problem solution that involves a reorganization of a person’s mental representation of a stimulus, situation, or event to yield an interpretation that was not initially obvious
Janet Metcalfe and David Wiebe
did an experiment designed to distinguish between insight problems and noninsight problems
TWO INSIGHT PROBLEMS
Triangle Problem and Chain Problem
analytically based problems
are solved by a process of systematic analysis, often using techniques based on past experience
fixation
people’s tendency to focus on a specific characteristic of the problem that keeps them from arriving at a solution.
functional fixedness
restricting the use of an object to its familiar functions
candle problem
was first described by Karl Duncker
two-string problem
the participants’ task was to tie together two strings that were hanging from the ceiling.
mental set
preconceived notion about how to approach a problem, which is determined by a person’s experience or what has worked in the past.
water-jug problem
by Luchins
Entrenchment
another term for mental set; When problem solvers have an entrenched mental set, they fixate on a strategy that normally works well in solving many problems but that does not work well in solving this particular problem
Stereotypes
are beliefs that members of a social group tend more or less uniformly to have particular types of characteristics.
stereotype threat
Being aware of stereotypes about their group also can limit people’s performance when they expect to be evaluated.
Tower of Hanoi
In this problem, the problem solver must use a series of moves to transfer a set of rings (usually three) from the first of three pegs to the third of the three pegs, using as few moves as possible.
search
occurs between the posing of the problem and its solution.
initial state
conditions at the beginning of the problem
goal state
the solution of the problem
operators
actions that take the one problem from one state to another
intermediate state
had to go through a number of steps, each of which represented from the initial state to the goal state
problem space
made up of The initial state, goal state, and all the possible intermediate states for a particular problem
means-end analysis
the use of strategy is one way of directing the search
subgoals
intermediate states which are in line with that goal.
The Mutilated-Checkerboard Problem (Craig Kaplan and Herbert Simon)
used this problem and variations of it to study how the problem is stated affects its difficulty.
think-aloud protocols
a technique to achieve better understanding of participants’ thought processes as they were solving the problem.
Isomorphic Problems
two problems: their formal structure is the same, and only their content differs.
Transfer
any carryover of knowledge or skills from one problem situation to another
Negative transfer
occurs when solving an earlier problem makes it harder to solve a later one.
Positive transfer
occurs when the solution of an earlier problem makes it easier to solve a new problem.
analogical problem solving
When people think back to other problems they have encountered and solved, they may ask themselves whether the new problem is somehow similar to other ones they previously solved. If they find a relationship, they may have a starting point to solve the new problem.
Transparency
people see analogies where they do not exist because of similarity of content.
Incubation
putting the problem aside for a while without consciously thinking about it—offers one way in which to minimize negative transfer.