consumer rights

• What 2 supplies does the consumer rights act deal with?

  Supply of goods

  Supply of services
• What does section 9 say?

  The right of satisfactory quality

  the goods meet the standard of what a reasonable person would a consider satisfactory (Rogers v Parish)
• When will section 9 not apply?

  If any defects have been brought to the consumers attention prior to the contract made

  If the consumer examines the goods before the contract is made where a defect would have been revealed

  If goods have been sold after inspection
• What does section 10 say?


  The rights of fitness for purpose

  An implied term that the goods are fit for purpose (Baldry v Marshall)
• When will section 10 not apply?

  If the purchaser has a particular sensitivity not known to the seller, as long as the goods are fit for normal purpose there is no breach (Griffiths v Peter)
• What does section 11 say?

  The right relating to description

  The description must include Nat statutory information relating to goods as set out in Consumer Contracts regulations 2013

  The goods must match any model that has been seen
• What sections set out remedies for the breach of a term implied?

  Section 20

  Section 23

  Section 24

  Section 19
• What does Section 20 say?

  The short-term right to reject

  This must be exercised within 30 days of delivery of goods

  The trader must bear any reasonable costs of returning goods

  A refund must be given without delay within 14 days
• What does section 23 say?

  The right to repair and replace

  If s20 is not exercised they have right to repair

  A replacement has to be identical

  Must occur in reasonable time
• What does section 24 say?

  The right to a price reduction or the final right to reject

  The trader can only have one attempt at repair or replacement for the consumer to Have this right
• What does section 19 say?


  If a breach arises within the first 6 months from delivery, the breach is presumed to have been there at the time of delivery

  The trader would have to prove otherwise
• What does section 49 say?

  The trader must perform the service with reasonable care and skill

  The standard of care the trader has to meet is the standard of a reasonable person
• What does section 52 say?

  Performance in a reasonable time

  The service must be performed within a reasonable time, if the contract has not expressly fixed a time for when service needs to be performed
• What does section 55 say?


  The right to repeat performance

  The trader must perform the service again, to the extent necessary to complete its performance

  Trader must do this in a reasonable time
• What does section 56 say?

  The right to a price reduction

  May result in the trader giving a refund

  This remedy is available where s55 is impossible