melting and boiling points change in an impure substance because the particles in a solid are held in a lattice and to melt a solid, heat is needed to break up the lattice. when there are particles of an impurity in the lattice, it is easier to break up and so the solids melts at a lower temperature and less sharply. the more impurity, the bigger the effect. in the liquid the impurity makes it harder for particles to leave the liquid and form a gas so the boiling point is higher and less sharp.