consumer rights and protection

• The Sale of Goods and Supply of Service Act 1980 ?

  • The goods are of good quality
  • It's fit for purpose
  • Corresponding with the sample
  • It should be as described
• The Consumer Protection Act 2007 ?


  Against false and misleading information about a product or service

  Its an offence to sell misleading information about a good to a consumer:

  • Sell good with misleading information about it's appearance
  • Misleading information about how the good works
  • Misleading info about the time and place of a service
  • Misleading info about where its produced / made
• Electronic Commerce Act 2000 ?


  E-docs should have the same terms and conditions as a physical doc
• The Consumer Rights Directive 2014 ?


  Consumers in the EU are protected by EU laws that protects consumers when buying online :

  • Able to have full information about the product
  • Are able to cancel a service if the service wasn't good
  • Able to cancel a purchase if the consumer changes their mind
  • Refund if goods aren't at good quality
  • Return if the consumer isn't happy about the product
• Redress ?

  3 R's

  • Refund
  • Replace
  • Repair