Functions and Features of Effective Communication

• the functions of communication are:

  • control (ask what will u do)
  • social interaction (develop bond)
  • motivation (to encourage)
  • information dissemination (expand the info)
  • emotional expression (express your feelings)
• features of effective communication:

  • completeness (everything)
  • conciseness (direct)
  • consideration (taking into account relevant info)
  • concreteness (supported by facts, figures)
  • courtesy (respect)
  • clearness (simple and specific words)
  • correctness (credibility)
• barriers to communication:

  • physical barriers (external noise)
  • semantic barriers (difficulties in using language)
  • language barriers
  • socio-psychological barriers (not visible)
  • cross-cultural barriers (different traditions)
• physical barriers:

  • faulty organization structure
  • noise
  • time and distance
  • information overload
• semantic barriers:

  • homophones (similar pronunciation)
  • homographs (same spelling)
  • homonyms (same pronunciation and spelling)
  • denotation (literal meaning of the word)
  • connotation (emotion and association connected to a word)
• language barriers:

  • different language
  • no clarity in speech
  • use of jargons
  • not being specific
• socio-psychological barriers:

  • inattention
  • close mind
  • fields of experience
  • filtering and distortion of message
  • status difference
  • group identification
  • self-image
  • distrust
  • poor retention
  • attitude and opinions
  • emotions
• cross-cultural barriers:

  • languages
  • values
  • social relations
  • concept of time
  • concept of space
  • gestures