Customers needs

• What should hospitality and catering establishments aim to ensure regarding customer needs?


  They should aim to ensure that specific customer needs are met.
• Why might a budget hotel have limited amenities?


  Because it caters to customers who are looking for lower costs.
• What are the possible customer needs in catering for different types of customers?


  • Budget travellers: May not require food or drink; may need basic facilities.
  • Business people: High level of food and beverage facilities; may want fine dining.
  • Families: May need fast food or a children's menu; may prefer self-catering.
  • Tourists: May need a fridge for self-catering; may want options to eat in.
• What do budget travellers typically require in terms of food and drink?


  They may not require any food or drink due to budgeting.
• What type of food facilities might business people require?


  They may require a high level of food and beverage facilities, particularly for meetings.
• What accommodation needs might families have?


  They may require a large room with enough sleeping space or rooms with connecting doors.
• What are the possible customer equipment needs for different types of customers?

  • Budget travellers: Minimal needs; may require just a room and Wi-Fi.
  • Business people: Fast Wi-Fi for efficient work.
  • Families: Wi-Fi, fold-away beds, TV or gaming facilities.
  • Tourists: Wi-Fi, coffee/tea-making facilities, local maps.
• What do budget travellers typically need in terms of equipment?


  Very few needs, usually just a room and bed with Wi-Fi.
• What type of Wi-Fi needs do families have?


  They need Wi-Fi, especially if children are playing online games.
• What accommodation needs might tourists travelling for leisure have?


  They may want a room with comfortable seating and proximity to amenities.
• What are the possible customer needs for accommodation for different types of customers?

  • Budget travellers: Basic room; may share facilities.
  • Business people: Quiet room with enough space; may prefer connecting rooms.
  • Families: Large room or connecting rooms; may want facilities like pools or kitchens.
  • Tourists: Comfortable room; may prefer properties with living areas.