Customer Rights

• What should everyone be treated fairly regardless of?

  Age, sex, race, sexual orientation, disability, religion, or gender
• Why can't a business discriminate against mothers who are breastfeeding?


  Because it is a violation of customer rights
• What is unlawful when providing facilities or services to a transgender person?


  Discrimination against them
• Why must a business not discriminate against a carer?


  Because they are caring for someone with a disability
• What adjustments must businesses make for individuals with disabilities?

  • Adjustments to stairways and steps
  • Modifications to parking areas
  • Accessible entrances and exits
  • Adaptations to toilets and washing facilities
  • Improvements to lifts and escalators
• What must businesses not allow their customers to be subjected to?

  Harassment that disturbs dignity or creates a hostile environment
• What does the Consumer Protection Act 1987 allow consumers to do?


  Claim compensation against the producer of a defective product
• What are manufacturers legally obliged to put on products?


  Health and safety messages
• What must all products be according to the Consumer Rights Act 2015?


  Of satisfactory quality, fit for purpose, and as described
• If a meal ordered does not match the description given, which act is violated?

  The Consumer Rights Act 2015
• What does the UK General Data Protection Regulation (GDPR) require from businesses regarding customer information?


  They must have consent to store and use personal information
• What must businesses promote according to the study material?

  Equality
• What does the Equality Act 2010 protect customers from?


  Direct discrimination based on various characteristics
• What are the characteristics protected under the Equality Act 2010?


  • Age
  • Disability
  • Gender reassignment
  • Pregnancy, maternity, and breastfeeding
  • Race (including ethnicity and nationality)
  • Religion or belief
  • Sex
  • Marriage or civil partnership
  • Sexual orientation
• What is the definition of equality as mentioned in the study material?


  Being equal, especially in terms of status, rights, or opportunities
• What does discrimination refer to?


  The unjust treatment of people