The importance of standards and ratings

• What is the purpose of star ratings for hotels and guest houses?


  To help customers know what services and facilities to expect
• How is the quality of services in hotels rated?


  On a scale from one to five stars
• What are the requirements for a one-star hotel?


  • At least five bedrooms with en-suite facilities
  • Open seven days a week
  • Guests have access at all times
  • Reception area
  • Restaurant serving breakfast seven days a week and evening meals five days a week
  • Unlicensed bar
• What additional requirements must a hotel meet to achieve a two-star rating?


  • Higher standards of cleanliness, maintenance, and hospitality
  • Access without a key from 7 am to 11 pm
  • Room service for drinks and snacks
  • En-suite facilities
  • Internal telephone system
  • Wi-fi in public areas
• What are the requirements for a three-star hotel?


  • 24-hour room service
  • Open for breakfast and dinner seven days a week
  • Dedicated team
  • Laptop mini open for on-duty staff
  • En-suite facilities
  • Internal telephone system
  • Enhanced facilities for physically challenged guests
  • Open all year round
• What improvements are required for a four-star hotel compared to a three-star hotel?


  • Improved service and customer care
  • Multi-lingual staff
  • Meeting rooms and a private or business centre
  • Enhanced facilities for physically challenged guests
  • Uninterrupted power supply for essential services
  • Bathroom provisions
  • Access to both child and non-child facilities
• What are the three main restaurant rating systems used in the UK?

  1. Michelin stars
  2. AA Rosette Awards
  3. The Good Food Guide reviews
• What do Michelin stars evaluate in restaurants?


  The quality of ingredients, cooking techniques, and taste
• What does one Michelin star signify?


  A very good restaurant
• What does two Michelin stars indicate?


  Excellent cooking
• What does three Michelin stars represent?


  Exceptional cuisine
• What are the criteria for AA Rosette Awards?


  • One rosette: Good-quality ingredients
  • Two rosettes: Greater precision in cooking
  • Three rosettes: Highest-quality ingredients and excellent timing
  • Four rosettes: Superb technical skills and consistency
  • Five rosettes: Breathtaking culinary skills
• What score does The Good Food Guide give to restaurants?


  A score from 1 to 10
• What does a score of 10 in The Good Food Guide indicate?


  Perfection