Employment roles and responsibilities within the industry

• What is the hospitality and catering industry known for?


  It offers a range of employment opportunities.
• What does "front of house" refer to in the hospitality industry?


  • The part of the business with direct customer contact
  • Includes roles like receptionists and waiting staff
• Who makes up the hospitality workforce?

  Serving staff, management, and kitchen staff.
• What is the role of a front-of-house manager?


  To ensure front-of-house staff are trained and provide good customer service.
• What are the responsibilities of a head waiter/maître d’hôtel?


  To manage food service, welcome guests, and oversee waiting staff.
• What tasks do waiting staff perform?


  Prepare tables, take orders, serve food, and clear tables.
• What does a concierge do?


  Assists hotel guests with reservations and bookings.
• What is the primary responsibility of a receptionist?


  To meet customers and manage booking systems.
• What is the role of a valet in the hospitality industry?


  To greet guests and park their vehicles.
• What do chambermaids or room attendants do?


  Clean and prepare rooms for guests.
• What tasks do cleaners perform in hospitality and catering?


  Dusting, vacuuming, mopping floors, and wiping surfaces.
• What is the role of maintenance staff in the hospitality industry?


  To complete repairs and book outside professionals for specialized jobs.
• What is the responsibility of a caretaker in hospitality?


  To maintain the building and its grounds.
• What are the employment opportunities in the hospitality and catering industry?

  1. Concierge
  2. Housekeeping
  3. Front of house
• What are three employment opportunities in front of house and their roles?

  1. Front-of-house manager: Ensures staff training and customer service.
  2. Head waiter/maître d’hôtel: Manages food service and oversees waiting staff.
  3. Waiting staff: Prepares tables, takes orders, and serves food.
• What are three employment opportunities in housekeeping and their roles?

  1. Chambermaid: Cleans and prepares guest rooms.
  2. Cleaner: Performs secondary cleaning tasks throughout the establishment.
  3. Maintenance staff: Completes repairs and coordinates with outside professionals.