amazon

• What is the name of the company discussed in the study material?

  Amazon
• What are the key areas of focus in Amazon's management strategy?

  • Macroenvironment
  • Competitive environment and strategic response
  • Strategy towards clients
  • Innovation
  • Corporate culture and climate
• What happened to physical bookstores according to the study material?

  They went bankrupt
• What is Amazon's strategic response to the competitive environment?

  Amazon has a third-party marketplace
• What is one of Amazon's strategies towards clients?

  To be a "one stop shop"
• What innovations has Amazon implemented to enhance customer experience?

  • Cashierless stores
  • 1-click ordering system
  • Prime membership
  • Amazon Web Services (AWS)
• How is Amazon's corporate culture described in the study material?

  It is described as "intensive and stressful"
• What changes has Amazon implemented to improve employee performance?

  Amazon provides coaching to poor performers and raises minimum wages
• What was the employee rating at Amazon before the changes were implemented?

  1. 4 out of 5
• What is the employee rating at Amazon after the changes were implemented?

  1. 8 out of 5
• Where can recent information about Amazon's workers be found according to the study material?

  On The Guardian's website
• What impact did the rise of Amazon have on physical bookstores?

  Many physical bookstores went bankrupt due to Amazon's dominance in the online retail market.
• How does Amazon's third-party marketplace enhance its competitive edge?

  It allows third-party sellers to reach a wide audience.
• What strategy has Amazon employed by opening physical bookstores?

  It aims to integrate online and offline retail.
• What significant acquisition did Amazon make to enter the grocery sector?

  Amazon acquired Whole Foods.
• What is the "One-Stop Shop" strategy employed by Amazon?

  It focuses on providing everything a customer might need in one place.
• What innovative retail concept did Amazon introduce with cashierless stores?

  Customers can shop without traditional checkouts.
• What is the purpose of Amazon's 1-Click ordering system?

  It simplifies the purchasing process for customers.
• What benefits does Amazon Prime offer to its members?

  Free shipping, streaming services, and exclusive deals.
• What is Amazon Web Services (AWS) known for?

  AWS is a leader in cloud computing services.
• How is Amazon's corporate culture described?

  It is known for being highly demanding and stressful.
• What efforts has Amazon made to support its workforce?

  Providing coaching to underperforming employees and raising minimum wages.
• What change occurred in Amazon's employee satisfaction rating?

  It increased from 3.4 to 3.8 out of 5.
• What are the key aspects of Amazon's strategic approach to competition and innovation?

  • Dominance in online retail leading to physical bookstore bankruptcies
  • Third-party marketplace enhancing competitive edge
  • Integration of online and offline retail through physical bookstores
  • Entry into grocery sector via Whole Foods acquisition
  • "One-Stop Shop" strategy for customer convenience
  • Introduction of cashierless stores and 1-Click ordering
  • Amazon Prime benefits for customer retention
  • Leadership in cloud computing with AWS
  • Intensive corporate culture with employee support initiatives
  • Improved employee satisfaction ratings