Housekeeping 1.1

• Defined as the ‘provision of a clean,

  comfortable, safe and aesthetically appealing environment’.

  Housekeeping
• involve maintaining the hotel to the

  best possible state in terms of cleanliness, and keeping it at highly desirable ambience.

  Housekeeping
• The 5S of good housekeeping

  • Seiri - Sort
  • Seiton - Set in Order
  • Seiso - Shine
  • Seiketsu - Standardize
  • Shitsuke - Sustain
• Identify and remove unnecessary items from the workplace.

  Sort
• Organize essential items for easy and efficient access.

  Set in Order
• Maintain cleanliness in the workplace.

  Shine
• This not only keeps the

  environment tidy but also helps in identifying any issues such as leaks, wear, or damage.

  Shine
• Implement labeling and visual

  management techniques to help identify where items belong.

  Set in Order
• Dispose of or store items that are

  not needed, reducing clutter and freeing up space.

  Sort
• Create consistent practices and procedures.

  Standardize
• Regular audits and checklists can help sustain these standards.

  Standardize
• Embed 5S practices into the organizational culture.

  Sustain
• Encourage regular review and improvement of processes to ensure that the 5S principles are sustained over time.

  Sustain
• +2S of good housekeeping

  • Safety
  • Spirit
• Ensure a safe working environment. Promote a safety-first mindset among employees to prevent accidents and injuries.

  Safety
• Promote a positive and productive workplace culture.

  Spirit
• hotel department responsible for cleaning and maintaining rooms and public areas, ensuring guests have a pleasant and comfortable stay.

  Housekeeping Department
• A guest is currently occupied in the room.

  OCC - Occupied
• The guest has requested not to be disturbed.

  DND - Do Not Disturb
• Room attendant is currently cleaning this room.

  Cleaning in Progress
• Rooms kept under out of order are not sellable and these rooms are deducted from the hotel's inventory.

  OOO - Out of Order
• Rooms kept under out of service are not deducted from the hotel inventory.

  OOS - Out of Service
• The guest has settled his or her account, returned the room keys and left the hotel.

  CO - Check - Out
• The guest has requested and is being allowed to check out later than the

  normal/standard departure time of the

  hotel.

  LC - Late Check Out
• Guest has requested for an Early Check.

  EC - Early Check - In
• Room is Vacant and Dirty.

  VD - Vacant and Dirty
• Room is Vacant and Ready for Check-in.

  VR - Vacant and Ready
• Room Status Cycle

  Vacant — Occupied — Vacant Dirty — Cleaning in progress — Vacant
• Oversees all housekeeping operations, sets departmental goals, manages budgets, and ensures the highest standards of cleanliness and guest

  satisfaction.

  Executive Housekeeper / Director of Housekeeping
• Supports the Executive

  Housekeeper by supervising daily operations

  Assistant Executive Housekeeper
• Manages the housekeeping team, conducts inspections, and ensures compliance with health and safety

  Housekeeping Manager
• Supervises housekeeping staff, assigns

  tasks, inspects rooms and public areas, and ensures efficient workflow

  Housekeeping Supervisor
• Handles administrative tasks such as

  scheduling, inventory management, and communication between

  housekeeping staff and other departments.

  Housekeeping Coordinator
• Inspects rooms and public areas for

  cleanliness and maintenance issues

  Housekeeping Inspector
• Oversees the housekeeping operations on a specific floor, assigns duties to room attendant

  Floor Supervisor
• Cleans and maintains guest rooms,

  replenishes supplies, and ensures a welcoming environment for guests.

  Room Attendant / Housekeeper
• Provides support to room attendants by delivering linens, removing trash, and maintaining cleanliness in public

  areas.

  Houseman / Houseperson
• Cleans and maintains the hotel's public areas, including lobbies, hallways, and restroom

  Public Area Attendant
• Operates laundry machines, sorts, washes, dries, folds, and distributes linens and uniforms.

  Laundry Attendant
• Manages the linen inventory, distributes clean linens to housekeeping staff, and ensures proper storage and

  organization.

  Linen Room Attendant