S1 PERFORMANCE MANAGEMENT

• an ongoing process during a business cycle in which the manager and associate are equally involved in:

  Performance Management
• Quality • Quantity • Cost Effectiveness • Timeliness


  SUCCESS CRITERIA (PERFORMANCE MEASURES)
• COMMON COMPLAINTS ABOUT PERFORMANCE MANAGEMENT

  Burdensome and transactional • Lack of alignment with other Key Processes • Perceived Low Return on Investment (Ineffective)
• Drive results • Build Capability • "Carve up consequences"


  USE OF PERFORMANCE MANAGEMENT