Chapter 6 & 7

• what are 4 aspects that are apart of each pts background?

  gender

  family tradition

  sexual preference

  religious beliefs
• 3 examples of outside customers


  patients

  families

  physicians
• 3 examples of inside customers


  coworkers

  radiologist

  members of departments
• 3 aspects that can influence a patients moment of truth

  physical appearance of department

  appearance of radiographer

  professional behavior of everyone involved in exam
• events


  steps a pt takes to have a radiologic exam
• incidents


  steps taken by the radiographer when performing an exam of a pt
• steps for conflict resolution


  1. effective listening

  2. empathy
• prefix


  attached to the beginning of the word
• suffix


  attached to the end of the word
• medical abbreviations


  maintains an official list of abbreviations and symbols that may not be used in the health care communication
• conflict resolution


  use of tools and skills that build trust an develop solutions to problems
• customer service cycle


  pts total experience while a facility or over the phone
• diversity


  uniqueness of each person that comprise their culture, age and background
• effective listening


  showing respect for what people have to say and being able to help if possible
• empathy


  understanding and accepting a persons position with agreeing or disagreeing
• inside customer


  people served that come from ICU or surgical departments
• outside customer


  people served that come from outside the hospital
• root


  basis from which a word is derived
• anode


  Positive electrode
• artifact


  unwanted marking in x-ray image
• bucky


  moving grid used to remove scatter
• cathode


  negative electrode
• contrast


  visible difference of brightness
• distortion


  a misrepresentation of the size or shape of the structures being examined
• dynamic range


  ability of image receptor to capture x-rays
• focal spot


  are of anode where x-rays are produced
• grid


  device placed above receptor to absorb exit x-rays
• histogram


  distribution of pixels displayed in graph
• image receptor


  device/medium that captures the remnant beam
• kVp


  determines the beams ability to penetrate the body
• mAs


  determines the number of x-rays
• OID


  distance from the part being x-rayed to the IR
• pixel


  smallest component of the matrix
• post-processing


  digital manipulation of an image on a computer after its taken
• radiographic projection


  path of the x-ray beam as it passed though the body
• remnant beam


  (exit radiation)

  x-ray beam that exits the patient; is made up of image-forming rays and scatter radiation
• scatter


  x-rays from the pt that diverge from a straight path
• spatial resolution


  smallest detail that can be detected in an image
• SID


  distance from the tube to the IR
• SOD


  distance from the tube to the part being x-rayed