BE professional. Be loyal to the organization, perform selfless service, take personal responsibility.
BE a professional who possess good character traits. With honesty, competence, truthfulness, commitment, integrity, courage, imagination.
KNOW the four factors of leadership – follower, leader, communication, and situation.
KNOW yourself. Human needs, emotions, and how people respond to stress.
KNOW your job. Examples: be proficient and be able to train others in their tasks.
KNOW your organization. Examples: where to go for help, its climate and culture, who the unofficial leader are.
DO implement. Examples: Communicating, coordination, supervising, evaluating.
DO provide direction. Examples: Goal setting, problem solving, decision making, planning.
DO motivate. Examples: Develop morale and esprit de corps in the organization, train, coach, counsel.