TOPIC 5: NON VERBAL

• Principle of Nonverbal Communication

  • Interacting with verbal messages
  • managing impression
  • forming relationship
  • structuring conversation
  • influencing and deceiving
  • expressing emotions
• Ways in Interacting with Verbal Messages

  1. Accent
  2. Complement
  3. Contradict
  4. Control
  5. Repeat
  6. Substitute
• Accent


  To emphasize some part of the verbal messages.
• Complement


  to add nuances of meaning not communicated by your verbal messages.
• Contradict


  You may deliberately contradict your verbal messages with nonverbal movement.
• Control


  to indicate your desire to control, the flow of verbal messages.
• Repeat


  you can repeat or restate the verbal message nonverbally
• Substitute

  you can substitute or replace for verbal messages.
• Strategies involves Nonverbal Messages in Managing Impression

  • to be liked
  • to be believed
  • to excuse failure
  • to secure help
  • to hide faults
  • to be followed
  • to confirm your self-image and to communicate it to others.
• Forming Relationship

  • to communicate affection, support and love
  • to communicate displeasure, anger and animosity
  • to communicate the nature of your relationship to another person
  • to communicate your relationship dominance and status
• Structuring Conversation

  • to provide signals that you are ready to speak, to listen, to comment on what the speaker just said.
  • For example: Turn taking cues
  • show that you are listening and that you want the conversation to continue using nonverbal messages
• How to identify Liar?

  • hold back
  • leak
  • make less sense
  • give more negative impression
  • tense
  • exhibit greater pupil dilation, eye blinks and more gaze aversion
  • speak with higher vocal pitch
  • make more errors and use more hesitations in their speech
  • make more hand, leg and foot movement
  • engage in more self-touching movement
• Expressing Emotions

  • To communicate varied emotions and their strength.
  • To hide your emotions (you might smile even though you feel sad to avoid dampening the party spirit).
• Nonverbal Messages

  • is a communication without words.
  • Heavily influenced by the culture.
• Channel of Nonverbal Communication

  • Body Messages
  • Facial Communication
  • eye communication
  • touch communication
  • paralanguage
  • silence
  • spatial messages & territoriality
  • artifactual communication
  • olfactory communication
  • temporal communication
• Body Gestures

  • Useful classification in kinesics.
• 5 types of body gestures

  • emblems
  • illustrators
  • affect displays
  • regulators
  • adaptors
• Emblems

  • Are substitutes for words; they’re body movements that have rather specific verbal translations.
• Illustrators

  • Accompany and literally illustrate verbal messages.
  • Make your communications more vivid and help to maintain your listener’s attention.
• Affect displays


  The movements of the face that convey emotional meaning.
• Regulators


  Monitor, maintain or control the speaking of another individual.
• Adaptors


  Satisfy some need and usually occur without conscious awareness; they’re unintentional movements that usually go unnoticed.
• 3 types of Adaptors

  1. self-adaptor
  2. alter-adaptor
  3. object-adaptor
• self-adaptor


  Usually satisfy a physical need, generally serving to make you more comfortable, example scratching your head.
• alter-adaptor


  The body movement you make in response to your current interactions, example moving closer to someone you like.
• Object-adaptors


  Movements that involve your manipulation of some object, example clicking a ballpoint pen.
• Body appearance

  • The body communicates even without movement.
  • Other may form impressions from your general body build, height, weight.
  • Your body reveals your race, through skin color and tone.
  • Your general attractiveness also is a part of body communication which attractive people have the advantage in just activity you name.
• Facial communication

  • Your face communicates; especially signaling your emotions.
  • It communicate the degree of pleasantness, agreement, and sympathy a person feel; the rest of the body doesn’t provide any additional information.
• smile


  The first thing you think about when focusing on facial communication.
• 2 types of smiles

  • real smile
  • fake smile
• Real smile


  also known as Duchenne smile (unconscious)
• Fake Smile


  conscious smile.
• Facial management techniques

  • intensify
  • deintensity
  • neutralize
  • mask
  • stimulate
• intensify


  To exaggerate your surprise when friends throw a party to make your friends feel better?
• Deintensify


  To cover up your joy in the presence of a friend who didn’t receive such good news?
• Neutralize


  To cover up your sadness to keep from depressing others?
• Mask


  To express happiness in order to cover up your disappointment at not receiving the gift you expected?
• Stimulate


  To express an emotion you don’t feel?
• Facial Feedback

  • When you express emotions facially, a feedback effect is observed.
  • Facial feedback hypothesis: Holds that your facial expressions influence your physiological arousal.
  • For example, smiling won’t make you feel happier.
• Eye Communication


  The direction of the eye also communicates high or low of interest