Business Stakeholders

• types of stakeholders:

  -shareholders/owners

  -managers

  -employees

  -customers

  -suppliers

  -local community

  -pressure groups

  -government
• stakeholder objectives (SO) : shareholders/owners

  -business success

  -profit
• SO : managers

  -good salary

  -opportunities for further career progression
• SO : employees

  -good levels of pay

  -job satisfaction

  -job security
• SO : customers

  -good quality

  -range of products

  -reasonable products
• SO : suppliers

  -receive payments on time

  -regular orders
• SO : the local community

  -jobs
• SO : pressure groups

  -increase knowledge of their cause
• SO : government

  create more jobs -> raise more money on taxes -> save money on benefit payments
• business activity (BA) : shareholders/owners

  -make decisions

  -influence objectives
• BA : managers

  -make recommendations and decisions
• BA : employees

  -refusing to work

  -not working correctly
• BA : customers

  -give feedback

  -recommendations (positive/negative)
• BA : suppliers

  -changes in goods quality

  -delivery reliability
• BA : local community

  -protest/object to local council

  -buying products and services
• BA : pressure groups

  -improve employee working conditions

  -influence customers opinions on the business
• BA : government

  -pass new laws

  -change tax levels

  -amend levels of government spending (increased grants or funding)
• stakeholder conflict examples:

  owner vs manager

  -working hours

  owner vs supplier

  -change delivery times

  owner vs government

  -monitor impact on local area