Impact of ICT on workplace

• Mobile technologies


  • Ties in with flexible workplaces/practices
  • Allows people to manage business functions from any location
  • Workers are more easily contactable
  • Can be a potential distraction
  • Workplaces have had to adapt their ways of communicating with clients
• Mobile technologies allow for the ability to work from home, or at least not have to be in an office
• Mobile technologies in practice

  • Real Estate salespeople multi-task during home opens
  • Trades people use smartphones to work efficiently
• Mobile technologies can impede on work/life balance as workers are never fully able to switch off from work
• High speed internet


  • Increased pressure as expectation of immediacy
  • Allows businesses to implement new strategies
  • Workplaces may regularly use remote training for staff
  • Distribution of work related material becomes affordable and easy
  • Can potentially cause problems if too reliant on internet capacity
• Clients become accustomed to immediacy

  Lose clients if internet is slow
• Social networking


  • Blurring boundaries between work and leisure life
  • Creates opportunities for networking
  • Technology can limit interaction among employees
  • Procrastination/distraction at work
  • Potential for workplace bullying/harassment/discrimination
• Team meetings and informal conversations are often replaced by email and voicemail messages
• Operational costs for social media platforms are not incurred by the employer
• Social media platforms must keep improving to remain competitive