Training
Cards (10)
- training:employees learn the skills and techniques needed to do the job or to prepare for a new role
- training can increase:-motivation-retention-productivity
- motivation:-the reasons people are interested in and committed to their job-drive and happiness-increase feelings of being valued by the business, and that the business is interested in their progress
- retention:-keeping employees working for a business, rather than leaving-keeps valued skills and experience-avoids spending time hiring/training new employees-represented as a percentage of employees (90%+ is good)
- retraining using new technology:-new machinery, software and ways of working-efficiency and skilledfullness in their roles-improves motivation and retention-business performance is likely to improve
- increased productivity:-make products faster-fewer errors/mistakes-less time spent making corrections-workforce will improve
- high quality goods/levels of customer service:-high customer satisfaction-better business reputation-some businesses use their high quality image as a usp-high standards keep an advantage over competitors
- induction training:-training is received when they start a new job-helps employees settle into the business-includes meeting other employees, building tour. it systems and company rules and procedures-more productivity (being valued and supported = increased staff retention
- on-the-job training:-employees learn from the more experienced-for example, work shadowing, format training sessions and computer based training-relatively cheap-tailored to company's needs-increased unavailability while employees are training others-unlikely to bring new ideas/skills to the business
- off the job training:-away from employers workplace-few hours to on a part time basis for a number of years-valuedness increases -> more motivation and loyalty-expensive-high quality goods/services