Training

• What is the process of training and development in a business?

  It is the process in which employees are provided with additional skills, knowledge, and qualifications.
• Why do businesses train and develop their employees?

  To improve motivation, retention, and productivity.
• What does motivation refer to in the context of employee training?


  It refers to how driven and happy an employee is in their role.
• What are the types of training undertaken by businesses?

  Induction training, on-the-job training, and off-the-job training
• What is induction training?

  • Training received when starting a new job
  • Helps new employees settle into the business
  • Includes meeting employees, building tours, IT systems, and company rules
  • Normally takes place in the workplace
• What are the benefits of induction training for a business?

  It helps new employees settle quickly and feel valued, reducing turnover
• What is on-the-job training?


  • Training that occurs in the workplace
  • Employees learn from more experienced colleagues
  • Methods include work shadowing, formal training sessions, and computer-based training
• What are the benefits of on-the-job training?

  It is cost-effective, allows for e-learning, and can be tailored to company needs
• What are the disadvantages of on-the-job training?

  It may make more employees unavailable for work and lacks new ideas
• What is off-the-job training?

  • Training that occurs away from the workplace
  • Can include courses at colleges, universities, or training providers
  • May involve studying for qualifications at home
  • Duration can vary from a few hours to part-time over several years
• What are the benefits of off-the-job training for a business?

  It brings new ideas, makes employees feel valued, and provides high-quality training
• How does training and development impact employee motivation?

  It makes employees feel valued and that the business is interested in their progress.
• What are the disadvantages of off-the-job training?

  It is expensive, risks employee turnover, and may not be tailored to the business
• What does retention refer to in a business context?

  It refers to keeping employees working for a business rather than leaving.
• Why is employee retention important for a business?

  It keeps valuable skills and experience within the business and avoids hiring costs.
• How is retention usually represented?

  As a percentage of employees.
• What does a 95 percent retention rate indicate?

  It means a business has managed to keep 95 percent of its employees over a certain time period.
• What is considered a very good retention rate?

  A retention rate of 90 percent or higher.
• Why is retraining important for using new technology?

  It ensures employees are efficient and skilled in their roles.
• How does the type of technology a business invests in affect employee training?

  The type of technology determines the specific training employees need to operate it.
• How can training employees to use new technology affect their feelings towards the business?

  It may make them feel more valued by the business.
• What is the likely outcome if employees can fully use new technology?

  Business performance is likely to improve.
• How does training contribute to increased productivity?

  It gives employees new skills that make them better at their job, allowing them to work faster and with fewer errors.
• What does increased efficiency in employees lead to?

  Increased productivity of the workforce.
• Why do some businesses train their staff to produce high-quality goods?

  To ensure high customer satisfaction and maintain their reputation.
• What is a Unique Selling Point (USP) in business?

  It is a feature that makes a business stand out from its competitors.
• Why is it important for businesses with a USP to maintain high standards?


  To keep an advantage over their competitors.
• What are the key reasons businesses invest in training and development?

  • Motivation: Increases employee satisfaction and performance.
  • Retention: Keeps valuable employees and reduces hiring costs.
  • Productivity: Enhances skills leading to faster and more accurate work.
  • Technology: Ensures employees can use new tools effectively.
  • Quality: Maintains high standards in products and customer service.