ORCOM5-6
Subdecks (2)
Cards (89)
- Communication - exchange thoughts to connect with other people
- Communication breakdown - when the message is not understood by the receiver
- Physical barrier - natural or environmental conditions
- Physiological barrier - social and personal issues
- Cultural barrier - regards to intrinsic values, beliefs, traditions
- Linguistic barrier - regard with different language and word meanings
- Different types of noise - verderber 1991
- External noise - sight, sound, and other stimuli
- Internal noise - thoughts and feelings
- Semantic noise - alternate meaning aroused by speaker symbol
- Be focused - put in mind the purpose of communication
- Speaking intelligibly - speaking appropriately
- Listen with your ears and eyes - pay attention to verbal and nonverbal messages
- Minimize distractions - to have more room for focus and concentration
- Be specific - simple and concise words
- Do not jump to conclusions - conclusions should be drawn after thorough analysis
- 7cs for effective communication - broom, cutlip and center 2012
- Completeness - speaker should include everything
- Conciseness - direct to the message
- Consideration - high regard and courtesy
- Concreteness - backed up by facts and real-life examples
- Courtesy - show respect
- Clearness - simple and specific words
- Correctness - avoid mistakes
- Helpful expressions
- Positive remarks
- Repetition
- Check for understanding