L1 | COMMUNICATION

• COMMUNICATION

  • comes from latin: communicare = to share
  • communis = commonness
• communication must include:

  • language
  • culture
  • knowledge
  • interest
  • experience
• COMMUNICATION

  • process by which people exchange information between individuals through a common system of symbols, signs, and behaviors.
  • systematic process by which people interact through exchange of verbal and nonverbal symbols to create and interpret meaning
  • interchange of thoughts to bring mutual understanding
• MISCONCEPTIONS

  1. communication is the key to solve all our problems
  2. the more people communicate, the better
  3. telling is communicating
  4. meanings are in words
  5. communication is a good thing
  6. communication is a verbal process
  7. Interpersonal communication means intimate communication.
  8. All intimate is interpersonal but not all interpersonal is intimate Communication is a natural ability.
  9. Communication is a natural ability.
• NATURE OF COMMUNICATION

  1. communication is a process
  2. communication is much more of an art than a science
  3. communication has a sender and receiver
  4. communication is verbal and nonverbal
  5. communication is inevitable
  6. communication is irreversible
  7. communication is unrepeatable
• NATURE 1: COMMUNICATION IS A PROCESS

  • Step-by-step activity
  • A two-way process
  • active participation of both the sender and receiver
• NATURE 2: COMMUNICATION IS MUCH MORE OF AN ART THAN A SCIENCE

  • no right or wrong way to communicate – no set of absolute rules to be followed
• NATURE 3: COMMUNICATION HAS A SENDER AND RECEIVER

  • occurs between two or more people
• NATURE 4: COMMUNICATION IS VERBAL AND NONVERBAL

  • written or spoken words (verbal) or actions (nonverbal) of both spoken words and nonverbal actions at the same time
• NATURE 5: COMMUNICATION IS INEVITABLE

  • inevitability means communication is taking place even when someone does not want or intend to communicate
  • this “does not want to communicate” feeling of someone actually does communicate something
• NATURE 6: COMMUNICATION IS IRREVERSIBLE

  • what you have said can never be unsaid
• NATURE 7: COMMUNICATION IS UNREPEATABLE

  • an act of communication can never be duplicated
• ELEMENTS OF COMMUNICATION

  1. sender
  2. message
  3. encoding
  4. channel
  5. decoding
  6. receiver
  7. feedback
  8. context
  9. barrier
• SENDER

  source of information or message
• MESSAGE

  information, ideas, or thoughts conveyed
• ENCODING

  process of converting the message into words, actions, or other forms
• CHANNEL

  medium or the means
• RECEIVER

  one who decoded the message
• FEEDBACK

  reactions, responses, and information provided by the receiver
• CONTEXT

  environment where communication takes place
• DECODING

  process or interpreting the encoded message
• BARRIER

  factors that affect communication
• FUNCTIONS OF COMMUNICATION

  1. control
  2. motivation
  3. social interaction
  4. emotional expression
  5. information dissemination
• FUNCTION 1: CONTROL

  • exercise restraint or direction formally or informally
  • regulate or control means you use verbal and nonverbal cues to manage an individual or group
  • happens particularly among members or acquaintances
• FUNCTION 2: MOTIVATION

  • energy that influences a person’s behavior in different ways to pursuit of his or her goal or objective
• MOTIVATE

  • to stimulate people to act on their goals
• 2 TYPES OF MOTIVATION:

  • positive motivation
  • negative motivation
• POSITIVE MOTIVATION

  bridge towards self-assessments, confidence, knowledge, etc.
• NEGATIVE MOTIVATION 

  can lead either to communication apprehension, social anxiety, shyness or public speaking anxiety
• FUNCTION 3: SOCIAL INTERACTION

  • communication allows acting and reacting to the behavior of people around us 
  • by revealing our thoughts and feelings, we elicit reactions from others
• FUNCTION 4: EMOTIONAL EXPRESSION

  • communication makes possible the release or unloading of emotions, resulting in catharsis
  • facilitates people’s expression of their feelings and emotion
• FUNCTION 5: INFORMATION DISSEMINATION

  • Most basic function of communication 
  • Provides data and information for effective completion of tasks, solution of problem, and elimination of uncertainty.