L4 | VERBAL COMMUNICATION

• VERBAL COMMUNICATION

  • interaction in which words are used to relay a message
  • spoken or written message used by a person to express himself
• ACTIVE LISTENING

  • involves the listener carefully understanding, remembering, and thoughtfully responding to what they are saying
• TYPES OF ACTIVE LISTENING:

  1. informative listening
  2. empathic listening
  3. critical listening
  4. appreciative listening
• INFORMATIVE LISTENING

  • To gather information
  • Gives the message a meaning as close as possible to what the sender means
• KEY VARIABLES OF INFORMATIVE LISTENING

  • vocabulary
  • concentration
  • memory
• EMPATHIC LISTENING

  • attempt to understand the other person
  • Done by perceiving things from the other person’s perspective
• CRITICAL LISTENING

  • Listening to challenge the value of a speaker’s message
  • Listener evaluates the accuracy, meaning, and purpose of the message
• APPRECIATIVE LISTENING

  • For enjoyment
  • Listening for fun and relaxation
• PRINCIPLES OF VERBAL COMMUNICATION

  1. brevity - conciseness
  2. clarity - clearness
  3. ethics - courtesy
  4. appropriateness - consideration
  5. vividness - concreteness