Q1 L6: Effective Communication

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  • BARRIERS TO EFFECTIVE INTERPERSONAL COMMUNICATION
    1. Stress and out of control emotion
    2. Lack of focus
    3. Inconsistent body language
    4. Negative body language
  • GUIDE TO IMPROVE COMMUNICATION SKILLS
    1. Be an attentive listener
    2. Observe nonverbal signals
    3. Be stress free during communication
    4. Be assertive
  • communication is about more than just exchanging information, it's about understand the emotion and intention behind the information
  • the left side of the brain contains the primary processing centers for both speech comprehension and emotions. it also controls the right side of the ear
  • by increasing the muscle tone of the tiny middle ear muscles (the smallest in the body), youll be able to detect higher frequencies of human speech. you can exercise this by singing, playing wind instruments, listening to higher frequencies classical symphonies
  • WAYS TO BE AN ATTENTIVE LISTENER
    1. closely observe the speaker
    2. make sure that your ears are in good condition
    3. minimize distractions and redirect the conversation to all concern
    4. exhibit gestures to imply interest (ex. nodding, "yes", "uh huh")
    5. dont be judgemental
    6. always consider feedbacks
    7. hear the emotion behind words by exercising your middle ear muscles
  • READING NONVERBAL COMMUNICATION
    1. be aware of individual differences
    2. look at nonverbal communication signals as a group
  • DELIVERY OF NONVERBAL COMMUNICATION
    1. use of nonverbal signals to match up your words
    2. give contextual signals
    3. use body language to convey positive feelings
  • HOW TO STAY CALM DESPITE PRESSURE
    1. compose self before speaking
    2. organize your thoughts
    3. share ideas one by one
    4. soeak clearly
    5. summarize ideas before stopping
  • STRESS RELIEVERS FOR SUCCESSFUL COMMUNICATION
    1. be sure to feel that you are stressed
    2. pause to relax
    3. be sensible to your ideas (to relieve stress: sight, sound, touch, taste, smell)
    4. insert humor if possible
    5. be willing to compromise
    6. agree to disagree
  • this term refers to expressing honestly and openly while standi ng up for yourself and being respectful
    assertive
  • TO ATTAIN SELF CONFIDENCE
    1. respect one's opinion
    2. know your goals and ambition
    3. be a positive thinker
    4. receive feedback positively
    5. accept negative ideas
  • DEVELOPING CONFIDENT COMMUNICATION STRATEGIES
    1. empathy
    2. escalating assertion
    3. practice assertion