rights - services

• person providing the service has the necessary skills to do so
• must be provided with proper care and diligence
• any materials used must be of good quality
• any good sold as part of the service must be of merchantable quality
• the onus rests with the retailer to deal with the consumer's complaint
• certain signs are illegal and do not take away consumers rights
• guarantees do not affect consumer rights
• unsolicited goods - cannot demand payment for goods not ordered
• right to cancel - 'cooling off period'