booklet 3

• h+sc staff are required to work in high professional standards and follow agreed policies and procedures
• code of practice= standards of behaviour and professional practice required by health and care practitioners set and monitored by professional bodies
• it is important all service users have acces to the same treatment and care without fear of discrimination
• equality act 2010~ simplifies previous laws into one piece of legislation

  covers discrimination of grous with protected characteristics eg. gender, religion, age
• human rights act 1998~ a UK law


  means you can defend your rights in UK courts and that public organisations must treat everyone equally.
• H+SC professionals must:

  ~ follow policies and procedures

  ~ adjust and adapt to a setting/situation

  ~ actively challenge discrimination
• H+SC settings need to be adapted to meet peoples need like for example:

  ~ lifts and ramps for wheelchair users

  ~translators for those who don’t speak english

  ~ interpreters or clear signs for those who have a hearing impairment
• empowerment= supporting people to take control of their lives and futures


  important to help ensure meeting needs is the focus of care
• empowerment:

  . individualised care~ tailored to meet specific needs

  . dignity + independence~ respecting the service user to boost self esteem

  . belief + culture~ must address specific needs of people from different backgrounds
• risk assessment~ identifying and evaluating the possible consequences of hazards and the level of risk it will cause
• 1. identify hazards
  2. identify those at risk
  3. evaluate risk level 1-10
  4. identify ways to limit risk
  5. review measures taken to minimise risk
• risk rating= likelihood x severity of the injury
• it’s important to ensure hazardous waste is disposed of properly .
• COSHH~ regulations provide guidance for safe disposal of hazardous waste
• notifiable deaths such as rubella or food poisoning must be officially reported
• less serious accidents and incidents must also be recorded
• reporting and recording incidents can help prevent potential future risk
• provision for first aid should be adequate and appropriate and recorded
• communicating effectively is crucial in professional settings to help maintain confidentiality and privacy
• keeping service users safe:

  carry out risk assessments

  report and record incidents

  follow policies and procedures

  maintain confidentiality
• line managers ~ have a responsibility to keep their staff safe through:

  ~providing training

  ~having robust policies and procedures

  ~monitor staff and have regular meeting