booklet 4

• multidisciplinary team= professionals work together to promote the health and wellbeing of service users
• importance of a multidisciplinary team:

  ~ provides best outcomes

  ~ prevent unnecessary treatment

  ~ ensure a variety of specialist care
• holistic approach= approach to care that addresses individuals entire wellbeing/ needs of a whole person
• partnerships/team working can include informal carers like friends and family's support
• line management= hierarchal organisation where work is closely monitored by senior members of staff

  ~ address issues with staff concerned and take appropriate action
• informal carer = unpaid, voluntary role where someone looks after another person who is ill or disabled
• line manager= person responsible for managing the work of an individual or team in an organisation
• CQC:

  ~ visit and observe interview staff

  ~ inspect services and support outcomes

  ~ provide a plan if required and publish reports

  ~ follow up on complaints
• National Institute for Health and Care Excellence:

  ~ improve outcomes for patients

  ~ provide evidence based guidance and advice for practitioners
• OFSTED:

  ~ organise inspections and regulatory visits

  ~ report and advise on outcomes of inspections
• Environmental Health:

  ~ inspect the quality of hygiene standards
• whistleblowing= when a member of staff is aware that the quality of care at their workplace is dangerously poor and reports this to external inspectors to bring change.
• criminal investigations= police may investigate in extreme circumstances such as cases of physical, sexual, financial or emotional abuse
• service user feedback= patients and their families are available to formally comment on the strengths or weaknesses of service.