booklet 2

• policy


  roles and guiding principles set by the organisation
• procedure


  steps or approach to follow policies
• policies in a health and social care setting

  • GDPR/confidentiality
  • health and safety
  • whistleblowing
  • complaints
  • medication
• policies that helps keep service user's safe

  • health and safety
  • medication
  • discrimination
• why might some people not take medication

  • religious reasons
  • memory issues
  • misinformation
  • addiction
• physiotherapist


  provide exercises to help aid recovery and improve mobility
• occupational therapist


  make recommendations for adaptations to the home to help carry out daily activities
• social worker


  provide emotional support, ensure they accessing services and assess whether they believe it is safe for them to return home
• community nurse


  monitor their condition to ensure they make a full recovery, check measurements e.g blood pressure
• radiotherapy


  high energy radiation to treat conditions like cancer, may need support from GP to ensure full healing, side effects include itchiness, peeling
• organ transplant

  a person can give their consent to become an organ donor after death, includes consent
• why might some people choose not to be an organ donor

  • religious reasons
  • some people may not like the idea of it
• support for lifestyle changes

  • counselling
  • self help groups
  • carers trust
  • AA(alcohol anonymous)
• Accessing support from specialist agencies

  • age uk , provide companionship, advice and support for older people who need it the most
  • mind/young mind , promoting and improving the mental health of all children and young people
  • royal national institute for blind people , offer emotional and practical support to the blind
• voluntary organisations help service users and families

  • provide practical and emotional advice
  • fundraising events to raise money to support charity and raise awareness of the issue
  • provide individuals additional equipment and resources to help with day to day living
• self help groups 


  gathering of people who share a condition or status, members share mutual support and experiential knowledge to improve a person's experience of the common situation
• rehabilitation


  process of recovery from injury, illness or disease to as normal a condition as possible
• psychotherapy


  treating mental health problems by talking with a psychiatrist, psychologist or other mental health provider
• complementary therapist


  different approach in comparison to mainstream medicine e.g yoga, herbal remedies
• conventional medical treatment


  treat symptoms and diseases using drugs, radiation or surgery
• why might someone use complementary therapies instead of conventional medical treatment

  • religious beliefs
  • financial issues
  • can be relaxing
• equipment that can allow people to be more physically active

  • walking sticks
  • wheelchairs
  • stair lifts
• appliances that promote independence and support daily living

  • feeding cups
  • raised toilet seats for those who find it hard to sit down and stand up
  • special cutlery with thick and light handles easier to hold
• technology that can be used to support people

  • t loops
  • enlarged text
  • communicators for hearing impaired
• how can helping someone with personal care affect them physically

  • prevent them from having accidents
  • stop bad hygiene
  • allowing them to stay at home with their things around them
• how can helping someone with personal care affect them emotionally

  • mental health support
  • regular interaction with people
  • reducing social isolation
  • maintaining sense of dignity
• domiciliary care 


  care provided at service user's home
• why might some people need homecare

  • may need for overnight care
  • to better comfort and live in better conditions
• what tasks might a health visitor help someone who is recieving domiciliary care

  • getting in and out of bed
  • washing and dressing
  • using the toilet
  • prepare meals
  • reminding them to take medication
• what policies/procedures need to be in place for domiciliary care

  • health and safety
  • complaints
  • safeguarding
  • medication
• informal care is is support provided by family or friends
• what skills will a carer

  • patience
  • compassion
  • good communication
  • empathy
  • good listening
• support planning in order

  • assess clients needs
  • plan and agree most appropriate care
  • implement care plan
  • monitor the effectiveness of the care plan
  • review and evaluate the effectiveness of care plan
  • amend the plan as necessary
• why is it important care plans are reviewed regularly

  • care plans may change or stop working effectively