booklet 3

• promoting anti-discriminatory practice by

  • implementing codes of practice and policies that identify and challenge discrimination in specific health and social care settings
  • adapting the way health and social care services are provided for different types of service users
• empowering individuals

  • putting the individual at the heart of service provision and promoting individualized care
  • promoting and supporting individuals rights to dignity and independence
  • providing active support consistent with beliefs, cultures and preferences of health and social care service users
• ensuring safety can be done by

  • risk assessments
  • safeguarding and protecting individuals from abuse
  • complaints procedure
  • illness prevention measures, to clean toilets , hand washing facilities
• ways of promoting communication and ensuring confidentiality

  • maintaining confidentiality to safeguard service users
  • following appropriate procedures where disclosure is legally required
  • applying requirements of data protection act 1998
• how employees are accountable to professional bodies

  • following codes of professional conduct
  • following safeguarding regulations
  • following procedures for raising concerns/whistleblowing
• specific responsibilities of health and social care workers

  • promoting anti discriminatory practice to ensure service users needs are met regardless of their background gender etc
  • empowering individuals, enabling them to take control of their lives
  • ensuring safety of staff and of the other people of whom they care
  • maintaining confidentiality and privacy
  • promoting good communication between carers
• Equality Act 2010 = simplifies the previous discrimination laws and puts them altogether in one piece of legislation

  • characteristics that are protected consist of marriage, sex, race, religion etc
• codes of practice 


  standards of behaviour and professional practice required by health and care practitioners, set and monitored by professional bodies
• anti discriminatory practice 


  care practice that ensures that individual and different needs of clients are met and that prejudices are challenged
• prejudice 


  preconceived opinions or fixed attitudes about a social group that could lead to discrimination
• human rights act 1998


  you can defend yourself in the rights in UK courts, protects right to life, prohibition of torture and inhuman treatments, protection against slavery and forced labour and right to liberty and freedom
• health and social care workers can challenge discrimination by 


  having a system for complaints

  whistleblowing

  adjustments

  following policies and procedures

  understand and meet individuals needs
• health and social care can help adapt people who use a wheelchair by 


  lifts

  ramps

  wider doors
• people who have a hearing impairment


  clear signs

  dual coding

  interpreter
• people who speak little to no english

  translator

  signs in multiple languages

  other resources
• empowerment is the power to make decisions and take actions to improve ones life
• why is it important that service user are empowered 


  ensures individualised care, their beliefs, cultures, needs taken into account

  meeting individuals needs is at the heart of the service provision
• individualised care 


  avoids service user losing confidence, become passive and over dependent on care workers

  allows service user to understand their choices that they make about care
• dignity and independence

  involves respecting and valuing service user

  boost self esteem if independence being promoted
• beliefs, cultures and preferences 


  must accommodate and not neglect service user e,g having a prayer room
• needs and preferences 


  advocates may speak for client to express their views

  translators, interpreters , friends and family to support them
• if a situation leads to violence what should you do 


  make sure you know where the doors and exits are

  remove anything that could be used as a weapon
• risk assessment 


  identify and evaluate possible consequences of hazards and levels of risks that hazard will cause
• risk 


  likelihood, high or low that a person could be harmed by a hazard
• hazards


  anything that could potentially cause harm like climbing stairs, wet floor surfaces, disposable of waste
• how is a risk assessment carried out

  • identify hazards at the setting or in carrying out an activity
  • identify those at risk, including service users, staff, volunteers
  • evaluate the risk rated of a scale from one to five
  • identify ways to limit the risk, will include specific actions to minimise the risk
  • review measures taken to minimise risk
• how can professionals reduce spread of infection and help service users from illness 


  wear gloves, wash hands, hand sanitizer, clean equipment

  follow policies and procedures, relating to spread of infection
• clinical waste

  • yellow bag waste is burned in control settings
• needles and syringes

  • yellow 'sharps' box that is sealed, waste is burned in controlled setting
• body fluids e.g vomit, blood, urine

  • flushed down, area must be cleaned and disinfected
• soiled linen

  • red laundry bag, laundered at the appropriate temperature
• complaints procedure

  • have a proper and careful investigation of their concerns
• accident and injuries must be recorded and placed into an accident book where care settings can be inspected
• ways health n social staff can communicate effectively

  • follow policies and procedures regarding disclosing information and data protection
  • gain consent when sharing information
  • treat information about patients with confidentiality and only share information on a need to know basis
• line management have a responsibility for managing people

  • training
  • up to date policies and procedures
  • provide support for employees
  • carry out risk assessment
  • whistle blowing policy