booklet 7

• What are some ways professionals can support individuals with day-to-day routines?

  • Advise on home/environmental alterations
  • Recommend specialist equipment
  • Attend multi-disciplinary meetings
  • Take them to support groups
• What is an example of a voluntary organization that supports individuals with ill-health?

  Age UK
• How can voluntary organizations support individuals suffering from ill-health?

  • Provide practical and emotional advice
  • Offer online information confidentially
  • Give financial advice on benefits
  • Conduct fundraising events
  • Supply additional equipment for daily living
• What are some ways professionals can support service users in dealing with conflict?

  • Talk and listen to them
  • Identify support groups
  • Act as an advocate
  • Provide assertiveness training
• What is meant by 'empowering' service users?

  Supporting them to be independent
• How can professionals empower service users?

  • support preferences, cultures and beliefs
  • Promote dignity and independence
  • promote their wellbeing, rights and choices
• What are the positive effects of empowering service users?

  They cooperate better and recover faster
• What negative impacts can occur if service users do not feel empowered?

  Lower self-esteem and health deterioration
• How can we respect and support service users' rights and choices?

  • Communicate effectively
  • Maintain confidentiality
  • Treat with respect and dignity
  • Involve in decision-making
• What is the difference between direct and indirect discrimination?

  Direct is treating unfairly; indirect is unfair rules
• Which legislation protects service users from discrimination?

  Equality Act 2010
• How can professionals prevent discrimination against service users?

  • Ensure equality of care
  • Support rights through legislation
  • Offer culturally appropriate choices
  • Challenge inappropriate behavior
• Who is responsible for safeguarding service users in a care home?

  All staff and visiting professionals
• What types of abuse might a service user experience?

  • Physical
  • Emotional
  • Financial
  • Sexual
  • Neglect
• What are some ways to safeguard service users from harm and abuse?

  • Complete risk assessments
  • Use Disclosure and Barring Service
  • Provide staff training
  • Regular policy updates
• What is the role of the Disclosure and Barring Service (DBS)?

  To check professionals working with service users
• Why is confidentiality important in safeguarding service users?

  To protect their personal information
• What should you do if concerned about a colleague's behavior?

  Report the behavior to a supervisor
• What are effective communication methods in health and social care?

  • Communicate with relevant individuals
  • Share important medical information
  • Follow policies on data protection
  • Treat patient information confidentially
  • Gain consent before sharing information
  • Store information securely per GDPR
• Why is it important to communicate effectively with service users?

  To ensure proper care and support planning
• What type of information should be shared with relevant individuals?

  Medical information and safeguarding concerns
• What is the purpose of following policies and procedures regarding disclosing information?

  To protect data and ensure confidentiality
• How should patient information be treated?

  With confidentiality and on a need-to-know basis
• When should consent be gained in health and social care?

  Before sharing any patient information
• What does GDPR require regarding information storage?

  Store only relevant and accurate information
• What does DBcheck refer to in the context of safeguarding?

  It refers to a background check
• Why is confidentiality important in safeguarding?

  It protects sensitive information of individuals
• What is the role of a multidisciplinary team in safeguarding?

  • Provides comprehensive support
  • Offers diverse expertise
  • Addresses various needs of individuals
• What is one way to provide support from voluntary organizations?

  By providing practical and emotional advice
• What does support for living independently include?

  Empowerment and transport support
• What is a key aspect of dealing with conflict in safeguarding?

  Talking and listening to individuals
• What is the role of an advocate in safeguarding?

  To act on behalf of individuals
• Why is reassurance important in safeguarding?

  It helps individuals feel secure and valued
• What should be communicated effectively in safeguarding?

  Rights, choices, and wellbeing
• How should personal beliefs be treated in safeguarding?

  They should be respected and not discriminated against
• What is necessary to avoid discrimination in safeguarding?

  Following policies and procedures
• What should be done to challenge discrimination?

  Implement policies and procedures effectively