11.5
Cards (6)
- the health complaints commission (HCC) is an independent,free organisation whose role it is to receive and resolve complaints about health service providers through an impartial and confidential process.
- redress is to remedy something that has been judged to be wrong and/or compensate for it
- advised that issues be redressed directly with the health service provider, if failed, the HCC receives the complaint to further begin the resolution
- HCC outcomes
- explanation
- apology
- cost
- complaint journey
- complaint lodged
- complaint assessed - referred or declined
- early/formal resolution/ investigation
- outcome recorded
- the HCC plays a role in protecting the public and supporting safe and ethical healthcare